FAQs
How does the process work?
1.
Once you submit a request, time is taken to understand your family, your routine, and the kind of support you are looking for. Suitable candidates are then carefully selected and introduced to you.
For temporary bookings, your date and time are secured once payment is received. For permanent placements, you are guided through introductions, trial periods where appropriate, and confirmation of the role.
The process is designed to feel straightforward, supported, and tailored to your home.
6.
How do you select and match your nannies?
2.
Every candidate is personally hand-selected based on experience, reliability, and their ability to build genuine connections with children and families.
This includes experience across private households, educational settings, and a range of family environments, including those with neurodiverse needs.
Matching is not based on availability alone, but on personality, values, and how naturally a candidate fits within your home.
What are your fees and how do payments work?
3.
What makes your agency different?
Fees depend on the type of service you require.
Temporary bookings are charged based on the confirmed hours, with a minimum booking requirement, and include the agency’s service and administration support.
Permanent placements involve a one-off, non-refundable introduction fee. Where ongoing support is preferred, an agency support fee allows continued guidance throughout the placement.
5.
What happens if I need to make changes or cancel a booking?
4.
What support do you provide after a booking or placement?
Changes or cancellations should be shared as soon as possible so the best support can be offered.
Bookings are based on confirmed hours and availability, so short-notice cancellations may still be chargeable. Where possible, alternative arrangements or cover can be explored.
The approach is always to be fair, clear, and supportive, while respecting the time that has been reserved for you.
Ongoing support is available to both families and candidates, particularly where an agency support arrangement is in place.
This includes guidance, help with communication, and support in maintaining a positive and respectful working relationship within the home.
The focus is on creating stability and ease, rather than stepping away once a placement has been made.
This is a small, independent agency built on quality, discretion, and genuine connection.
Rather than working at volume, the focus is on introducing a select group of trusted candidates who are thoughtfully matched to each family.
The approach goes beyond qualifications, considering how someone will feel within your home, how they connect with your child, and how naturally they fit into your day-to-day life.